If you wish to cancel your order you must inform us within 14 days of receipt of goods.
You must then return your goods within 14 days of this date unused as new in re-saleable condition with product labels and tags intact, by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods.
Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information and to process the return as quickly as possible. On receipt of the goods we will inspect the products to ensure they meet our requirements.
You are responsible for return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage costs for the new item being returned to you except for orders outside of the UK. We reserve the right to refuse any return if they do not meet our conditions above.
It is our policy, in the interests of fraud prevention to despatch all mail orders paid with credit or debit cards from first time customers to the registered cardholder’s address. If our processing software fails to match the address provided, we may require a physical proof of address before despatching any order. We will be happy to despatch subsequent orders to separate delivery addresses.
If for whatever reason you are unhappy with the item you have purchased then please inform us via email or telephone within 14 days so we are able to either refund or exchange the item. This will only be carried out once it has been returned at your own expense and received by us. When returning goods, please ensure you obtain proof of the postage back to us so you have evidence they have been posted. These goods will only be exchanged if they have not been used, worn or otherwise soiled and are in original, undamaged packaging.
Any damaged, faulty or incorrect items must be reported within 48 hours of receipt. We may ask for photos of the damaged item to be emailed to us or the goods to be delivered back to us. We will then proceed with exchanging or refunding the goods for you as soon as possible. We do however reserve the right to return the goods to the manufacturer before exchanging or refunding if necessary. If the manufacturer deems the fault to not be that of the product, The Tackle Store Chester Ltd reserve the right not to issue an exchange or refund.
If an item becomes faulty after use, please contact us via email or telephone so we can discuss the best way in which to proceed. If it is a manufacturing fault or a fault with an item that was purchased over 30 days ago, The Tackle Store Chester Ltd reserve the right to return the item to the manufacturer for assessment. The outcome will then depend on how the manufacturer sees fit. Please be aware that returns to manufacturer can take between 10 & 14 working days to be processed and the return of the goods may be at your own expense.
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